SUPERSPONGE FAQ

You’ve got questions, we’ve got the answers!

What can we help you with?

  • General
  • Product FAQ
  • Sponges for Sponges Initiative
  • Shipping and Delivery
  • Points and Referrals
  • Returns and Product Issues

General

Who created Super Sponge?

Super Sponge was created by Ena and Jhordan Stevenson when they first started experimenting coating sponges with silicone in their Kitchen. Two years later, and hundreds (if not thousands) attempts later, the Super Sponge was born.

Is the Super Sponge Vegan?

YES! We would not have it any other way. We love animals!

Is Super Sponge Latex-Free

Abso-friggen-lutely! (Aka. Yes) Fun Fact: Silicone does not cure with latex present, so we couldn't use it even if we wanted to!

Product FAQ

How is the Super Sponge Different from Regular Blenders?

The Super Sponge is the first ever makeup sponge with a protective coating. We start with an ultra-soft sponge that we then coat with our specialty formulated silicone barrier. We've spent over two years designing this blend of materials to ensure that the Super Sponge still felt soft and squishy, while increasing its strength.

How is the Super Sponge Different from ‘SILICONE’ Blenders?

Silicone blenders (aka. thermoplastic polyurethane...) are hard, pull at the skin and don't bounce or blend. Our patent-pending technology has been worked on for countless hours to ensure it would bounce and glide on skin. Plus, 95% of the Super Sponge is ultra-soft sponge material, so it's pretty much a sponge with a protective coating. Duh!

What is the Super Sponge Made from?

The Super Sponge is made with an ultra-soft, well textured foam then infused with a platinum grade silicone. The coating has taken us years to perfect, since we didn't want to launch a gimmicky product. We wanted a long-lasting, makeup-extending, germ-fighting, soft-feeling Super Sponge!

Can you Explain How the Super Sponge is Designed?

Sure. The Super Sponge has two sides, the coated top and the uncoated base. The coated top is designed to glide and bounce your makeup flawlessly while preventing any of your product or nasty germs from seeping deep within. The uncoated base has a dual purpose: 1.) It prevents the sponge from being airtight with silicone (think of an air trapped balloon that can't bounce or spring back nicely) 2.) It allows for any final touch ups or to remove excess foundation. As long as the uncoated base isn't used to directly apply makeup, you can ensure a long and clean lifespan.

How Do I Clean my Super Sponge?

Simply lather your sponge AND scrubber well with soap. We find that a bar of soap works best, but any skin-safe soap will do. Then scrub away with lukewarm water until it's clean. If you frequently use the uncoated base, you may need to give it a more thorough cleaning.

Does the Scrubber Come Included?

Yes! With every purchase

What is the Super Sponge Made from?

The Super Sponge is made with an ultra-soft, well textured foam then infused with a platinum grade silicone. The coating has taken us years to perfect, since we didn't want to launch a gimmicky product. We wanted a long-lasting, makeup-extending, germ-fighting, soft-feeling Super Sponge!

What is the Super Sponge Made from?

The Super Sponge is made with an ultra-soft, well textured foam then infused with a platinum grade silicone. The coating has taken us years to perfect, since we didn't want to launch a gimmicky product. We wanted a long-lasting, makeup-extending, germ-fighting, soft-feeling Super Sponge!

Sponges for Sponges Initiative

What is Sponges for Sponges?

Sponges for Sponges is a charity we're creating to give back to the coral reefs. The corals are the rain forests of the sea, housing 25% of all marine life, and they are dying at an unprecedented rate. If nothing is done to rebuild and save the reefs, the chain reaction will be devastating and felt by all. We are planning to give back at least 5% of our profits in our first year and hopefully grow the number as we expand as a company.

What are your Beliefs on Sustainability?

"Be the Change you want to see in the World." We are extremely passionate about creating a better future for all and we want to set an example for every single company. We are currently exploring more sustainable packing options and ways to most effectively help the coral reefs.

Shipping and Delivery

Where do you Ship From?

We have two locations in the USA which we ship out of, one in Florida and one in California. This allows for us to get our product out to our customers in the shortest amount of time, usually around 2-3 days within the USA (excluding Alaska and Hawaii which take a bit longer).

How Long does Shipping Take?

Order processing usually happens within the same day but can take up to 1-3 days (depending on weekends and Holidays). Shipping within the USA (excluding Alaska and Hawaii) takes about 2-3 days. Shipping to Alaska and Hawaii takes about 4-7 days. International shipping takes about 4-14 days.

My Order Says Delivered but it hasn’t Arrived.

Occasionally your mail carrier will accidentally mark things as delivered before they actually make it to their final destination. Generally, if an item says it was delivered but hasn't shown up yet it will arrive within 48 business hours. If it has been more than 7 days since your order said delivered and the package still hasn't shown please email support@supersponge.com and we can open a case with your carrier to see what the deal is!

Do I have to Pay Taxes, Customs or Duties?

International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Super Sponge, and thus cannot be refunded.

Points and Referrals

How can I Earn Points?

Every time you place an order you earn 10 points for every $1 spent, so if you spend $100 you can $10 back towards your next order!

How can I Earn Cash Back?

You can give your friends a $5 and claim your own when they make a purchase! Valid for all purchases over $29 USD.

Returns and Product Issues

What is the Super Sponge return policy?

We try our best to work with you! We accept all returns of unused product. Simply ship it back to us for a full refund. Due to health concerns, we cannot accept returns of used products. If you have a faulty product, we will gladly work with you to find a solution. Please contact support@supersponge.com

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Didn't find the answers you were looking for?

Our customer service team works hard to get back to every question and concerns you may have. We get back to most responses within 24 hours (except weekends). If you have any further questions feel free to email us at support@supersponge.com