Super Sponge FAQ's

Please find our frequently asked questions below or if you’re looking for
additional support we can always be reached at support@supersponge.com

  • General
  • Super Sponge FAQ's
  • Blendish FAQ's
  • Cake Off FAQ's
  • Sponge Bath FAQ's
  • How to Use

General

Who created Super Sponge?

Super Sponge was created by Ena and Jhordan Stevenson when they first started experimenting coating sponges with silicone in their Kitchen. Two years later, and hundreds (if not thousands) attempts later, the Super Sponge was born.

Are all products vegan?

YES! We would not have it any other way. We love animals!

Are all products Latex-Free?

Abso-friggen-lutely! (Aka. Yes) All products are Latex Free • Cruelty Free Fun Fact: Silicone does not cure with latex present, so we couldn't use it even if we wanted to!

Where do you ship to?

We ship almost all over the world! Please select your shipping country in the drop down on the checkout page. If you don’t find your country it means we haven’t made it there yet!

Where do you ship from?

Depending on the destination of your order we will ship from one of our multiple warehouses. US orders are shipped from California. UK and EU orders are shipped from the UK. MENA orders are shipped from UAE. Duties on incoming shipment are the responsibility of the customer. Canadian customers are recommended to purchase on Amazon.ca to avoid high import duties from our US warehouse.

Do I have to pay taxes, customs or duties on my order?

The customer is responsible to pay for any outstanding taxes, customs or duties upon receipt of their order. Super Sponge doesn’t reimburse these fees. US orders won’t have duties as they are shipped from within US. UK orders won’t have duties as they are shipped from within UK. Canadian customers are advised to shop on Amazon.ca to avoid US duty charges. UAE orders won’t have duties as they are shipped from within UAE.

How much is shipping?

Shipping is calculated based on your shipping address, and your shipping method. It will be calculated at checkout and all shipping options will be shown to you.

How long does shipping take?

Order processing usually happens within the same day but can take up to 1-3 days (depending on weekends and holidays). Shipping within USA (excluding Alaska and Hawaii) takes 2-5 days. Shipping to Alaska and Hawaii takes up to 7 days. UK shipments take 2-4 days. All other shipments can take 4-14 days to deliver.

What is your return/exchange policy?

You can check our full policy here. For assistance with your return or exchange please contact support@supersponge.com with your name, email and order number.

Super Sponge FAQ's

How is the Super Sponge different from regular blenders?

The Super Sponge is the first ever makeup sponge with a protective coating. We start with an ultra- soft sponge that we then coat with our specialty formulated silicone barrier. We've spent over two years designing this blend of materials to ensure that the Super Sponge still felt soft and squishy, while increasing its strength.

Can you explain how the Super Sponge is designed?

Sure thing! The Super Sponge has two sides, the coated top and the uncoated base. The coated top is designed to glide and bounce your makeup flawlessly while preventing any of your product or nasty germs from seeping deep within. The uncoated base has a dual purpose: 1.) It prevents the sponge from being airtight with silicone (think of an air trapped balloon that cant bounce or spring back nicely) 2.) It allows for any final touch ups or to remove excess foundation. As long as the uncoated base isnt used to directly apply makeup, you can ensure a long and clean lifespan.

How do I clean my Super Sponge?

Simply lather your sponge well with Super Soap or any BAR OF SOAP. Then scrub away with lukewarm water until it's clean. If you frequently use the uncoated base, you may need to give it a more thorough cleaning.

HELP! I used liquid soap and ruined my sponge.

Boil the sponge for 5 minutes in plain water. It cleans the pores thoroughly. Wait for it to cool down. Be careful not to burn yourself on anything that’s hot. You may splash cold water on the sponge to cool it off before touching it or squeezing water out through the bottom. Let it dry and there you go!

What is the Super Sponge made from?

The Super Sponge is made with an ultra-soft, well textured foam then infused with a platinum grade silicone. The coating has taken us years to perfect, since we didnt want to launch a gimmicky product. We wanted a long-lasting, makeup-extending, soft-feeling Super Sponge!

How often should I replace my Super Sponge?

Super Sponges can last up to 3 months depending on how well you take care of them. We recommend following our instructions closely to maintain the integrity of the Sili- Fusion™️Technology, yet you should keep an eye out for normal wear and tear of the coating.

Does the scrubber come included?

Yes, with every purchase.

Do you ship internationally?

Of course - we ship worldwide! Products leave our warehouse within 1-3 business days, but delivery time may vary depending on your shipping method and customs/postal country. Shipping can vary from 5 business days to 15 business days.

Need customer service support?

We’re here to help you out! Please email us at support@supersponge.com if you have any further questions or concerns.

How to keep Super Sponge clean and hygienic?

SS must be washed after every use with a bar of soap. Stains left on the sponge for over a day, may not come off. Never store your SS in a closed space, even if it feels dry. Even a drop of moisture can encourage the growth of mold when a sponge is left in an airtight space. Sponges left this way don’t qualify for complimentary replacements.

Blendish FAQ's

Will Blendish fit my finger?

Of course! Blendish is flexible enough to fit on any finger, whether small or large, and sturdy enough to stay put while in use.

What is Blendish made out of?

Blendish is made 100% out of silicone.

What can I place onto the Blendish?

Your ring, your rules. We recommend placing any cream or liquid makeup products or skin care.

Is it vegan?

Yes, Blendish is 100% Vegan.

How long will it take to get my product?

Standard US Shipping is 3-5 business days plus 1-3 business days to prepare order. All shipping is tracked.

Do you ship internationally?

Of course - we ship worldwide! Products leave our warehouse within 1-3 business days, but delivery time may vary depending on your shipping method and customs/postal country. Shipping can vary from 5 business days to 15 business days.

Need customer service support?

We’re here to help you out! Please email us at support@supersponge.com if you have any further questions or concerns.

Cake Off FAQ's

Do I need to use cleanser with Cake Off?

No, all you need is water! The Cake Off fibers are specifically designed to remove all traces of makeup without the need for other products. However, some customers still like to use a cleanser, so it’s personal preference. I wear lots of mascara and eyeliner, will this come off with Cake Off? In most cases, mascara and eyeliner will come off provided you hydrate your Cake Off thoroughly. Hold over your eye for 5-10 seconds to loosen the makeup well. For stubborn eye makeup, we recommend using a natural oil such as organic coconut or micellular water to assist in removal.

How does the Cake Off work?

Cake Off is made with an exclusive premium cloth blend that contains millions of tiny hair-like fibers (each fiber is 50-100x thinner than a human hair) that work to grab and lift all dirt, makeup and oil.

Do I need to wash my face after using Cake Off?

You can continue with your normal skincare routine after using Cake Off. It’s best to cleanse and exfoliate with your Cake Off first, then continue on with your favorite cleansers, toners, serums etc. on your bare skin!

Is it vegan?

Yes, Cake Off is 100% Vegan.

How long will it take to get my product?

Standard US Shipping is 3-5 business days plus 1-3 business days to prepare order. All shipping is tracked.

Do you ship internationally?

Of course - we ship worldwide! Products leave our warehouse within 1-3 business days, but delivery time may vary depending on your shipping method and customs/postal country. Shipping can vary from 5 business days to 15 business days.

Need customer service support?

We’re here to help you out! Please email us at support@supersponge.com if you have any further questions or concerns.

Sponge Bath FAQ's

How do I use my Sponge Bath?

Simple twist the bottom of the packaging to raise or lower the soap within. Then add water to any sponge, brush, etc and while holding the container, gently swirl the soap. Rinse off items before leaving to dry.

Is it scented?

No, the Sponge Bath is formulated with no scent for a more gentle application.

Is it antimicrobial?

Yes, Sponge Bath is formulated to help kill harmful germs which could be harboring on your makeup tools.

Is it vegan?

Yes, Sponge Bath is 100% Vegan.

Do you ship internationally?

Of course - we ship worldwide! Products leave our warehouse within 1-3 business days, but delivery time may vary depending on your shipping method and customs/postal country. Shipping can vary from 5 business days to 15 business days.

Need customer service support?

We’re here to help you out! Please email us at support@supersponge.com if you have any further questions or concerns.

How To Use

How to use Super Sponge ?

How to Use




Step 1. WET

Must be wet to soften up and blend. To wet run water through uncoated bottom, and over the tip. Repeat 8-10 times while gently squeezing water out. After final squeeze, pat dry with towel.


Step 2. BOUNCE

Use Sili-Fusion™️ side to apply makeup in tapping and bouncing motions. Don’t swirl or wipe makeup on. Start with 50% less makeup than usually.


Step 3. PERFECT

Use the uncoated bottom only if you need to pick up any excess product or sheer out coverage.



How to Clean




Step 1. LATHER

Lather sponge with bar of soap! Do not use liquid soap, as it may prevent bounce back.


Step 2. SCRUB

Use the scrubber to GENTLY buff & clean the sponge. You must have lots of soap lather to avoid damaging the SS.


Step 3. DRY

Rinse sponge and place on drying stand until next use. Never leave your sponge in a space without airflow. Don’t use the package for storage. Flip SS on its' side or sit upright for drying. An SS can take up to 10 days to fully dry.

How to use Cake Off ?






Step 1. WET

Start by wetting your Cake Off with warm water.

The wet fiber strands (which are 100 times finer than a human hair) then reach deep into your pores to cleanse away makeup.


Step 2. CLEANSE (PURPLE SHORT HAIR SIDE)

Begin with removing the day’s makeup or grime from your skin. Massage in gentle circular motions. You don’t need to add soap, or rub and scrub.
For heavier eye makeup, we suggest to rehydrate your Cake Off well with water and hold it on the eye area for 5 seconds, then wipe off.


Step 3. EXFOLIATE (WHITE LONG HAIR SIDE)

Using the long fiber side you can exfoliate the skin to remove any remaining trace of makeup. Use in gentle circular motions.


Step 4. WASH

Two options when it comes to washing – by hand or via machine wash.

Option 1. You can wash your Cake Off with Sponge Bath antimicrobial soap or any other skin safe soap you may have. Rinse off any soap residue and hang to dry in a well-ventilated area.

Option 2. Machine wash with other light colours or towels. Cake Off can be washed up to 200 times!

For some stubborn makeup residue you might want to handwash with soap and warm water first then throw into the washing machine

How to use Blendish ?






Step 1. PLACE ON FINGER

Simply attach your Blendish to the ring finger, middle finger or index finger. Easy as that!


Step 2. PUMP, MIX AND APPLY MAKEUP

Apply foundation, concealer, primer, lotion or any other liquid or cream makeup onto your Blendish. Then use your Super Sponge, or any other applicator, to pick up the makeup and apply to face.

You can use it to simply pump foundation onto a clean, mess-free surface prior to application…

Or use it to mix both liquid and cream products.


Step 3. CLEAN REGULARLY

You can clean your Blendish anyway you like, Sponge Bath soap (or any other type of soap) and warm water will remove all makeup and dirt with ease. For lazy days, simply use the edge of a wet Cake Off (or any other makeup wipe) to wipe down surface.

How to use Sponge Bath ?






Step 1. WET

Start by wetting Super Sponge or any other makeup sponge or brush.

Pro Tip – use it for daily washing care of your Cake Off. After each use of your Cake Off, use the Sponge Bath to lather and cleanse, then hang to dry.


Step 2. SWIRL

Twist the Sponge Bath up until a small amount of soap sticks out. Then swirl an ample amount of Sponge Bath onto stains, working into a gentle lather. Use the scrubbing base if necessary.


Step 3. RINSE

Rinse and squeeze your Super Sponge (out from uncoated end) to remove any excess cleanser and water.

Leave your Super Sponge to dry on its drying stand in a well-ventilated area.