Supersponge FAQ's

Please find our frequently asked questions below or if you’re looking for additional support we can always be reached at support@supersponge.com

What can we help you with?

  • General
  • Product FAQ
  • Shipping and Delivery
  • Returns and Product Issues

General

Who created Super Sponge?

Super Sponge was created by Ena and Jhordan Stevenson when they first started experimenting coating sponges with silicone in their Kitchen. Two years later, and hundreds (if not thousands) attempts later, the Super Sponge was born.

Is the Super Sponge Vegan?

YES! We would not have it any other way. We love animals!

Is Super Sponge Latex-Free

Abso-friggen-lutely! (Aka. Yes) Fun Fact: Silicone does not cure with latex present, so we couldn't use it even if we wanted to!

Product FAQ

How is the Super Sponge Different from Regular Blenders?

The Super Sponge is the first ever makeup sponge with a protective coating. We start with an ultra-soft sponge that we then coat with our specialty formulated silicone barrier. We've spent over two years designing this blend of materials to ensure that the Super Sponge still felt soft and squishy, while increasing its strength.

How is the Super Sponge Different from ‘SILICONE’ Blenders?

Silicone blenders (aka. thermoplastic polyurethane...) are hard, pull at the skin and don't bounce or blend. Our patent-pending technology has been worked on for countless hours to ensure it would bounce and glide on skin. Plus, 95% of the Super Sponge is ultra-soft sponge material, so it's pretty much a sponge with a protective coating. Duh!

Can you Explain How the Super Sponge is Designed?

Sure. The Super Sponge has two sides, the coated top and the uncoated base. The coated top is designed to glide and bounce your makeup flawlessly while preventing any of your product or nasty germs from seeping deep within. The uncoated base has a dual purpose: 1.) It prevents the sponge from being airtight with silicone (think of an air trapped balloon that can't bounce or spring back nicely) 2.) It allows for any final touch ups or to remove excess foundation. As long as the uncoated base isn't used to directly apply makeup, you can ensure a long and clean lifespan.

How Do I Clean my Super Sponge?

Simply lather your sponge AND scrubber well with soap make sure you ONLY USE SOAP. We find that a bar of soap works best, but any skin-safe soap will do. Then scrub away with lukewarm water until it's clean. If you frequently use the uncoated base, you may need to give it a more thorough cleaning.

Why only a Bar of SOAP?

A bar of a soap has the perfect consistency to maintain the integrity of Sili-Fusion™️Technology while also cleaning the sponge. Liquid soap has properties that are at risk of getting trapped and can wear down the silicone infusion faster.

HELP ! I used Liquid Soap and ruined my Sponge.

Boil the sponge for 5 minutes in plain water. It cleans the pores thoroughly. Wait for it to cool down. Be careful not to burn yourself on anything that’s hot. You may splash cold water on the sponge to cool it off before touching it or squeezing water out through the bottom. Let it dry and there you go!

Does the Scrubber Come Included?

Yes! With every purchase

What is the Super Sponge Made from?

The Super Sponge is made with an ultra-soft, well textured foam then infused with a platinum grade silicone. The coating has taken us years to perfect, since we didn't want to launch a gimmicky product. We wanted a long-lasting, makeup-extending, soft-feeling Super Sponge!

How often should I replace my Super Sponge ?

Super Sponges can last up to 3 months depending on how well you take care of them. We recommend following our instructions closely to maintain the integrity of the Sili-Fusion™️Technology, yet you should keep an eye out for normal wear and tear of the coating.

Shipping and Delivery

Where do you Ship From?

We ship all of our product out from our USA warehouse!

How Long does Shipping Take?

Order processing usually happens within the same day but can take up to 1-3 days (depending on weekends and Holidays). Shipping within the USA (excluding Alaska and Hawaii) takes about 2-3 days. Shipping to Alaska and Hawaii takes about 4-7 days. International shipping takes about 4-14 days.

My Order Says Delivered but it hasn’t Arrived.

Occasionally your mail carrier will accidentally mark things as delivered before they actually make it to their final destination. Generally, if an item says it was delivered but hasn't shown up yet it will arrive within 48 business hours. If it has been more than 7 days since your order said delivered and the package still hasn't shown please email support@supersponge.com and we can open a case with your carrier to see what the deal is!

Do I have to Pay Taxes, Customs or Duties?

International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Super Sponge, and thus cannot be refunded.By selecting “Passport” check out option at check out you may pre-pay your import fees online. Selecting a regular shipping option means you may encounter duties upon receipt of the shipment.

Returns and Product Issues

What is the Super Sponge return policy?

We try our best to find a resolution with you! We do not accept the return of an overly used product. If your order arrived faulty we will gladly work with you to find a solution. Please note Super Sponge does not reimburse or refund shipping charges for sent product. Please read our Return Policy in Privacy Policy for a full explanation of the process and terms. Contact support@supersponge.com for any concerns.

When will I get my refund?

Your refund will he professed as soon as your order has been returned and received at our warehouse. Refunds usually take 5-10 business days. If you have not received a refund within 14 business days please contact support@supersponge.com

Can I get a refund if the price has changed ?

We’re sorry for the inconvenience but we are unable to honor any promotions for orders placed outside of the promotional period as it would be unfair to our other customers!

For your Help, 24/7 You make us feel 'SUPER'

Our customer service team works hard to get back to every question and concerns you may have. We get back to most responses within 24 hours (except weekends). If you have any further questions feel free to email us at support@supersponge.com